+61 430 527 899
+61 430 527 899

Frequently Asked Questions

Everything you need to know about our professional cleaning services in Melbourne

Call Now Book Online
Quick Navigation
General Services Pricing & Booking Bond & End-of-Lease Cleaning Carpet & Upholstery Cleaning Commercial & Office Cleaning COVID-19 & Sanitisation
Still Have Questions?

Our friendly team is here to help!

Contact Us

General Services

We offer a comprehensive range of services including house cleaning, office cleaning, bond/end-of-lease cleaning, carpet cleaning, window cleaning, upholstery cleaning, tile & grout cleaning, disinfection & sanitisation, eco-friendly cleaning, and more across Melbourne and Australia.

We service all Melbourne suburbs including Melbourne CBD, Southbank, Docklands, Carlton, Footscray, Werribee, Richmond, St Kilda, Brunswick, Fitzroy, Brighton, Toorak, and more. We also provide services across Victoria and Australia-wide.

Yes! We prioritize eco-friendly, non-toxic, and biodegradable cleaning products that are safe for children, pets, and people with allergies. Our green cleaning solutions are effective without harsh chemicals.

Absolutely. All our cleaning staff are fully insured, police-checked, and professionally trained. We maintain high standards and conduct regular quality checks to ensure excellent service.

Pricing & Booking

House cleaning prices start from $99 for standard residential cleaning in Melbourne. The final cost depends on property size, cleaning type, and specific requirements. Contact us for a free, no-obligation quote.

Yes! We provide free quotes for all our services. Simply call us at +61 430 527 899 or email info@melbournecleaningservices.au with your requirements, and we'll provide a detailed estimate within 24 hours.

Booking is easy! Call us at +61 430 527 899, email info@melbournecleaningservices.au, or fill out our online booking form. We offer flexible scheduling including same-day and emergency cleaning services.

We accept cash, credit/debit cards (Visa, Mastercard, Amex), bank transfers, and online payments. Payment is due upon completion of service unless other arrangements are made.

Yes. We understand plans change. Please notify us at least 24 hours in advance to reschedule or cancel without fees. Late cancellations may incur charges.

Bond & End-of-Lease Cleaning

Bond cleaning (also called end-of-lease cleaning) is a comprehensive deep clean required when vacating a rental property. It ensures the property meets real estate standards for full bond refund.

Yes! We offer a 100% bond-back guarantee. If your property manager identifies any cleaning issues, we'll return and rectify them at no extra cost within 72 hours.

Our bond cleaning includes kitchen deep clean (oven, stovetop, cabinets), bathroom scrubbing (tiles, grout, fixtures), carpet steam cleaning, window cleaning (inside & out), wall washing, dusting, vacuuming, and more.

Typically 3-8 hours depending on property size and condition. Studios take 3-4 hours, 2-bedroom units 4-6 hours, and houses 6-8 hours. We work efficiently to minimize disruption.

Carpet & Upholstery Cleaning

We recommend professional carpet cleaning every 6-12 months for residential properties. High-traffic areas, homes with pets, or allergy sufferers should clean every 3-6 months.

Yes, we move light furniture (chairs, small tables) as part of our service. Heavy items like beds, sofas, and entertainment units should be moved beforehand or we can arrange this for an additional fee.

Using professional hot water extraction, carpets typically dry in 4-6 hours. We use high-powered equipment and proper ventilation to speed drying. Avoid walking on carpets until fully dry.

We remove most stains including food, beverages, pet stains, and dirt. However, some permanent stains (bleach, dye, old set-in stains) may not be fully removable. We assess each situation honestly.

Commercial & Office Cleaning

Yes! We provide flexible scheduling including after-hours, early morning, and weekend cleaning to minimize disruption to your business operations.

Absolutely. We create tailored cleaning plans based on your business needs, budget, and schedule. Whether you need daily, weekly, or monthly service, we'll design the perfect solution.

We service offices, retail stores, medical facilities, schools, gyms, restaurants, warehouses, strata buildings, and more across Melbourne and Australia.

Yes, we bring all necessary supplies, equipment, and eco-friendly products. If you prefer specific products, we're happy to use them.

COVID-19 & Sanitisation

Yes. We provide hospital-grade disinfection and sanitisation services for homes, offices, and commercial spaces using EPA-approved products effective against viruses and bacteria.

Our cleaners follow strict hygiene protocols including wearing masks, gloves, and sanitizing hands regularly. We maintain social distancing and clean equipment between jobs.

High-touch surfaces should be disinfected daily. Deep sanitisation every 1-2 weeks is recommended for offices, and weekly for high-traffic commercial spaces.

Didn't Find Your Answer?

Our team is ready to help with any questions about our cleaning services

Call Us

+61 430 527 899

Mon-Sun: 7am - 9pm
Email Us

info@melbournecleaningservices.au

Response within 24hrs
Book Online
Get Quote
Special Offer - Contact Us